For any queries or issues related to fee payment, students may refer to the following support guidelines:
1. Payment Related Issues
In case of payment failure, delay in confirmation, or amount deduction without receipt generation, students are advised to:
- Check the transaction status in their bank account and School portal.
- Wait for a reasonable time (usually 24 hours) for automatic reconciliation.
- If the issue persists, students should report the matter with complete transaction details (Transaction ID, Date, Amount, Bank/Payment Mode).
2. Contact DetailsStudents may contact the school through the following:
- Ward No. 15, Dugha Kalan, PO Dugha, Tehsil and District Hamirpur, Himachal Pradesh 177001, Phone no: +91-94185-37500, +91-9056453091
- IT/Portal Support Cell: For technical issues related to the payment portal, login, or receipt generation, please write to support@iqwing.in or 9816498101
3. Information Required for SupportWhile raising a complaint, students must provide:
- Student Name & Roll Number / Admission Number
- Class Name
- Transaction ID / Reference Number
- Date and Amount of Payment
- Screenshot or proof of payment (if available)
4. Resolution Timeline
- सामान्य (routine) issues: 2–3 working days
- Payment/refund related issues: 7–10 working days (subject to verification)
5. Important Instructions
- Students are advised to use only the official School payment portal for fee submission.
- Do not share login credentials, OTPs, or banking details with anyone.
- Keep a copy of the payment receipt for future reference.
6. Grievance Escalation
- If the issue is not resolved within the stipulated time, students may escalate the matter to the concerned School authority/office.
- The decision of the school shall be final in all such cases.